Returns & Exchanges
We want you to love your Dua Lipa Official Store merchandise; however, if you are not completely satisfied, you may return or exchange eligible items within 30 days of delivery. All items must be in their original, unworn condition with all tags and packaging intact to qualify for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing